At Sofie Voyages, we strive to ensure your complete satisfaction with our travel products. If you are not fully satisfied with your purchase, please review our return and refund policy below:
1. Return Period
You may request a return within 7 calendar days from the date of delivery.
2. Return Eligibility
- Products must be unused, in original condition, and in the original packaging.
- To be eligible for a return, the item must be defective, damaged during shipping, or not as described.
3. How to Initiate a Return
- To start a return, please contact us within 7 days of delivery at [email protected] with your order details and reason for the return.
- We will provide you with instructions on how to proceed.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Please allow up to 10 business days for the refund to be processed after approval.
5. Shipping Costs
- Return shipping costs may be the responsibility of the customer unless the return is due to our error (e.g., defective or wrong product).
6. Non-Returnable Items
- Products that have been used, damaged by the customer, or not in original condition may not be accepted for return.
7. Contact Us
For any questions regarding returns or refunds, please reach out to:
Email: [email protected]